Terms of service
These Terms of Service ("Terms") govern your access to and use of the website operated by Mart Nova. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. Account Terms
By using this website, you confirm that you are at least the age of majority in your state or region, or you have permission from a legal guardian to use this website.
You agree to provide accurate, complete, and current information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
2. Pricing and Payment
All prices listed on the website are displayed in Indian Rupees (INR) unless otherwise specified.
We reserve the right to change prices at any time without prior notice. Payment must be made at the time of purchase using the available payment methods offered on our website.
If a payment transaction fails or is declined, we reserve the right to cancel or refuse the order.
3. Product Descriptions
We strive to ensure that all product descriptions, images, and pricing information are accurate. However, we do not guarantee that product descriptions or other content on our website are completely accurate, current, or error-free.
Colors and product appearance may vary slightly depending on your device display.
If a product received does not match its description, you may contact us for assistance.
4. Order Acceptance
Placing an order on our website does not guarantee acceptance. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases involving:
Product availability issues
Errors in pricing or product information
Suspected fraudulent transactions
If an order is cancelled after payment has been made, a refund will be processed according to our refund policy.
5. Shipping and Delivery
Orders are typically processed within 1–3 business days. Delivery usually takes 5–10 business days, depending on the customer's location.
Delivery times may vary depending on your location and the shipping service provider. While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control such as logistics issues, weather conditions, or courier delays.
Customers are responsible for providing accurate shipping information.
6. Returns and Refunds
Our return and refund policies are outlined in our Refund Policy page.
If you are not satisfied with your purchase, please contact us within the specified return period to request assistance. Returns may be subject to eligibility conditions such as product condition and proof of purchase.
For support regarding returns or refunds, please contact martnovabusiness@gmail.com.
7. Prohibited Uses
You may not use our website for any unlawful or prohibited activities, including but not limited to:
Violating any local, national, or international laws
Engaging in fraudulent activities
Attempting to gain unauthorized access to our systems
Distributing malicious software or harmful content
Harassing, abusing, or harming other users
We reserve the right to terminate access to our website for violations of these Terms.
8. Limitation of Liability
To the maximum extent permitted by law, Mart Nova shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our liability, if any, shall be limited to the amount paid by the customer for the product in question.
9. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts located in West Bengal, India.
10. Contact Information
For any questions regarding these Terms of Service, please contact us at:
Store Name: Mart Nova
Email: martnovabusiness@gmail.com
We will respond to your inquiry as soon as reasonably possible.