Shipping policy
Thank you for shopping with Mart Nova. This Shipping Policy outlines how orders are processed, shipped, and delivered when you make a purchase from our store.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed slightly. We will notify you if there is a significant delay.
2. Shipping Methods
We partner with reliable courier and logistics providers to deliver your orders safely and efficiently.
Shipping methods may include:
Standard shipping through trusted courier partners
Local delivery services depending on your location
The shipping method used may vary depending on your location and product availability.
3. Delivery Timeframes
Estimated delivery time after dispatch:
Domestic orders: 3–10 business days
Delivery times may vary depending on your location and courier service.
Please note that delivery timelines are estimates and may occasionally be affected by factors outside our control.
4. Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout.
Example:
Standard Shipping: Free shipping (if applicable)
We may occasionally offer promotional free shipping on selected products or orders.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor the status of your shipment through the courier’s tracking system.
6. Delivery Issues and Delays
While we aim to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, including:
Weather conditions
Logistics or courier delays
Incorrect shipping address
Public holidays or regional restrictions
If you experience any delivery issues, please contact us at martnovabusiness@gmail.com and we will assist you as soon as possible.
7. International Shipping
Currently, we do not offer international shipping.
If international shipping becomes available in the future, delivery times and shipping costs will vary depending on the destination country.
Customers may also be responsible for any customs duties, taxes, or import fees charged by their local authorities.
8. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Store Name: Mart Nova
Email: martnovabusiness@gmail.com
We will do our best to respond and assist you promptly.