Refund policy
Thank you for shopping with Mart Nova. We want you to be satisfied with your purchase. If you are not completely happy with your order, this policy explains how returns, refunds, and exchanges are handled.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be returned within 5 days after receiving the product.
The product must be unused, unopened, and in its original packaging.
Proof of purchase (such as an order confirmation or receipt) must be provided.
We reserve the right to refuse returns that do not meet these conditions.
2. Return Timeframe
Customers must request a return within 5 days after receiving the product.
If the return request is approved, we will provide instructions on how to return the item.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund.
If approved:
Your refund will be processed within 1–2 business days.
The refund will be issued to the original payment method used for the purchase.
Please note that it may take additional time for your bank or payment provider to process the refund.
4. Exchanges
If you received a defective or incorrect product, we may offer an exchange instead of a refund.
To request an exchange, please contact us at martnovabusiness@gmail.com with your order details and product photos (if applicable).
5. Damaged or Defective Products
If your product arrives damaged, defective, or incorrect, please contact us within 5 days after receiving the product.
To help us resolve the issue quickly, please include:
Your order number
Photos or videos showing the issue
A short description of the problem
We will review your request and offer a replacement, exchange, or refund where appropriate.
6. Non-Returnable Items
Certain items may not be eligible for return, including:
Opened or used products
Items damaged due to misuse or improper handling
Products without original packaging
Items marked as non-returnable or final sale
7. Return Shipping Costs
Return shipping costs are typically the responsibility of the customer, unless the return is due to:
A defective product
A damaged item
An incorrect item sent by us
In such cases, Mart Nova may cover the return shipping cost.
8. Contact Us
If you have any questions about returns or refunds, please contact us:
Store Name: Mart Nova
Email: martnovabusiness@gmail.com
Our support team will respond and assist you as soon as possible.